Delhi Metro Rail Corporation [Dmrc] — Amount deducted but not refunded yet

Dear Sir/Mam
I did a recharge of Rs.200 on both my METRO SMART CARDS from phonepe but the top-up machine is not working. It has been more than 3 weeks since I recharged, Its money has not been refunded in my account yet.

Smart Card Recharge Details
Smart Card Number[protected]Recharge of Rs.200)
Transaction ID- S2304180958230795281442
UTR:[protected]
Date:- 18 APR 2023 9:58 am

Smart Card Number[protected]Recharge of Rs.200)
Transaction ID- S2304180959228275313829
UTR:[protected]
Date :- 18 APR 2023 9:59 am

Thanks and Regards
NEHA