Delhi Metro Rail Corporation [Dmrc] — Blackmailing by DMRC employee

LN Bhatt

Feb 21, 2022

Address:

House No.FF.2, Building No.203, Media Enclave, Sector-6, Vaishali, Ghaziabad(UP)

Sir, one Mr.Pawan Kumar Emp.ID. 20546 from Delhi Metro Div.3/c today took my photograph while the train was approaching destination vaishali metro and showed it to me. In the photograph it may be clearly seen that no one is around all seats are empty while my mask is sliding little below my nose. However he shouted why your mask is below your nose.
I explained to him that some moisture accumulated on my spectecles and as no is around I have lowered my mask to clear the moisture and I showed him my senior citizen card my present age is 65 years.
He snatched my senior citizen card and forced me to pay Rs. 200 in lieu of may pensioner card. When I paid him Rs. 200 and only then he gave the card.
Question of paying him Rs.200/- may be neglected but no one would neglect the way this DMRC employee bullied and blackmailed me for that not even considering my age and the empty compartment when mask may not be required. My photograph which he took shall support my statement and it may be seen that I was sitting all alone.
Therefore DMRC must compensate for the harassement and bullying experienced by elderly costomer was put into by their rude and abusive employee.

Yours faithfully,
Lakshmi Narayan Bhatt.
Retired Goverment Officer

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Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.

Feb 26, 2022

Updated by LN Bhatt Sir, kindly rrefer to my above mentioned complaint dated 21/02/2002
I hold DMRC in high esteem and therefore very much discouraged that no action has been taken agaist Mr. pawan Kumar, ID.20546 for blackmailing and taking rs. 200 from me in lieu of my pensioner card.

Perhaps he may be right when he said to me that I may complain to anyone but no one can take any action against him.

Therefore I am left with no choice except to wait for a fortnight and see if any action is taken by DMRC which I presume they will. After a fortnigjt I shall move to Consumer Redressal Forum to seek compansation for the harassment I was subjected to and blackmailing by the above mentioned employee of DMRC.

Yours faithfully,
Lakshmi Narayan Bhatt