Delhi Metro Rail Corporation [Dmrc] — Complaint against metro staff and lift

Address:	New Delhi, Delhi, 110032
Website:	metro

My name is Suvarma Raj.I am a wheel chair user and I wish to lodge a complaint against the Kashmiri Gate metro station staff. The lift was not working and despite several requests no help came for me from any quarter. Infact a few people from the staff even laughed at my plight. On seeing me break down in tears a fellow passenger carried me down the 40 to 45 steps from the platform to the platform of the yellow route and I then came to office. This is the height of insensitivity and disregard for the needs of a wheelchair user and I request stern action to be taken against the erring officers.
The lift at Shahdra too is always out of order and I am left with no choice but to wheel myself to Mansarover to board the metro.