Delhi Metro Rail Corporation [Dmrc] — complaint for mr yogesh kumar operations control room dwarka sec 21 (no solution solved)

Address:	110077
Website:	DMRC

At 1008hrs i entered from dwarka {metro card number[protected]} and after entering into the metro i board at dwarka sec 21 metro at 1009 hrs but when i reached at dwarka sec 21 i checked but my metro card was lost i told to the lady guard that i have lost my card then she said that she cannot do anything and ask to stand then i go to dwarka sec 21 customer care person he said i have to pay 130 rs without checking or taking action then i said that person that please check my card may it was available at dwarka metro station or check my card details this will show you the entering details but he denied that then the lady guard & that customer service person said that they will not help they need only 130 rs then the lady guard said that go to the control room and when i go to the control room he asked me to wait for 2 minutes and all thembers of control room are misbehaving with me all the mebers at control room was not listening only misbehaving with me, i wait for him for 5-10 minutes i did not get any response then i asked again that 2 minutes done but he said that wait for another two minutes. After 12 minutes he asked to come into the control room then i said that i have lost my card any nobody is checking & taking action and they are asking for 130 rs then mr yogesh kumar from operation sitting at control room said that "madam ap do minute wait ni kr skti or ap bina 130 rs bina to ja hi ni skti" without listening & take any action and said that "jaha se aaye ho wahi jao m 130 rs bina liye nahi jane dunga" and
That person mr yogesh kumar doesnott have any manner that how to take when i ask for his name he asid that mr yogesh kumar jao jaha bolna h abol do
& jo krna h kro mera koi kuch nhi kr skta and was laughing i was crying and he also gave me an incorrect customer care number. I want strict action against that lady gurd and mr yogesh kumar specially who did not know that how to speak a lady child or woman