Delhi Metro Rail Corporation [Dmrc] — Deduction Online Refund Money.

Address:

Karol Bagh

Hello Dear,

I am Dinesh.and my metro Number 80228291. I recharged Online Metro Card 100rs . but refund value 97.50 rs.
1. first Online metro recharge 100rs . 16 jun 2021 And Refund Money & date : 97.50rs & 14 july 2021.
2. second Metro recharge Money & date : 100rs & 28 july 2021 And refund Money & date : 97.50 rs & 18 Aug 2021

I want to know that why are deducting 2.50 rs. and i went metro station and informed about my Online Payment Problems. That Online Payment Not showing my Metro card. then he said me . your money refund 10 days. but today i talked metro customer care. he said if you are not top up 10 days under metro machine . so deducting 2.50 rs . i said customer care sir that i did but topup machine was not showing my money and i did also tell my problem metro station. customer care sir said me .we cant help you sir.

All the mistake is of the DMRC. so why are Deducting My Money.
This is your mistake your server down.
I told Metro Station my problem But delhi Metro Token Boy can't help me. this is also DMRC mistake.
TopUp machine is Working. this is not my fault ..This is also DMRC Mistake.
I Talked DMRC Customer Care Sir.. He can't Help Me. This is also DMRS Mistake.

So I hope You solve My Problem And Reply Me . Why Should Deducted My money. I want to Know. and This will be a small problem for DMRC. but not for me.

I attached Screenshot.

Thank You

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