Delhi Metro Rail Corporation [Dmrc] — Deficiency of services

The validity of a Delhi metro card is ten years from the date of acquisition or from the date of recharging whichever is later. I have delhi metro card number[protected] which was issued by DMRC on november 2018. on 10/10/2022 my card is stop working and when i ask for help and assistance from customer support staff available on (Vishwa Vidyalaya, Noida sector 16, sector 51) they did not help me regarding this and also said take token for your journey instead of resolving my Grievance or provide me new card. what kind of system is this DMRC always promote travel through metro card but at the time of giving their service they give that kind of service. I am advocate i have to travel for attending my hearings, filling cases or important document in honourable (Supreme court, High court and District courts). How can DMRC or Government of India can promote public transport with this kind of service. This is deficiency of service by DMRC i want proper explanation and compensation for all the inconvenience happened to me on 10/10/2022.