Delhi Metro Rail Corporation [Dmrc] — misbehavior to ladies by tickets-maker

Dear sir/madam,
My complaint is about the misbehavior by one of your co-workers or can say by a ticket-maker at ANAND VIHAR ISBT metro. When i went to the counter to buy a token at 2:05pm -28 Dec 2018, your ticket-maker refused to give me a token and in very dirty way he said go and buy from another counter, I then asked the reason why?? He said this is not a ladies line can't you see? I told him I can see very well, there were only 2 lines and both full with male passenger's in one line more than 100 people..so how can a ladies make a queue inbetween??but still somehow I managed to move towardswas second counter, But that person also deny, Because the tongue twisters man again said and teaches his co-worker(tickets-maker) " mat de isko token or nachne de yahi pe" I was in shocked!! Is this the the behaviour towards wemen?? And he again deny to give token to senior citizens and he said the same words as he said to me.. however I requested him to to give atleast one token to him. That time I was about to cry and feel nervous, which is very obvious. Now my question is DMRC illiterate co-workers are no one to talk to women like this?? They are no one to make me feel nervous and conscious. This is my land my nation.. please DMRC hire some good cooperative and knowledgeable people or teach them i[censored] could! Please don't degraded DMRC service. They should be polite when it comes with ladies or senior citizens or please provide equal opportunity to women either provide one line for ladies or one to one service.
Thank-you,