Delhi Metro Rail Corporation [Dmrc] — Not accepting cash for token on cash counter

I gave two notes of 10 to get the token but despite that he refused to take the money and said that this note is not in good condition.Despite my repeated requests, it clearly refused to give the token. I demand action against This employee I am also sending you such talked recordings which you can understand by watching ..All these problems have happened at Ashram Metro station.gate no 03.