Delhi Metro Rail Corporation [Dmrc] — Recharge metro card but didn't received amount.

Address:Block no -H,Gali no-16,House no -582,sangam vihar,new delhi

Hii,
This complain regarding of my metro card.
Recharge my metro card Rs.500 /- through my debit card, but amount not received in my metro card after top-up in machine, but balance was deducted in my account.
I didn't received amount, its been one week now.
Metro card no: [protected].
Kindly help..
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    Delhi Metro Rail Corporation [DMRC] Phone
    +91 11 2341 7912
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    Delhi Metro Rail Corporation [DMRC] Address
    Metro Bhawan, Fire Brigade Lane, Barakhamba Road, New Delhi, Delhi, India - 110001
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