Delhi Metro Rail Corporation [Dmrc] — related to online recharge

I made a recharge on 30 aug 2018 at 9.11am through paytm. Paytm was showing it successful but i did not get amount in my metro card, i had tried many times at avm machine to valid but everytime avm machine is showing "there is no amount to valid". I asked paytm they are asking to reach delhi metro, sent many mails at [protected]@dmrc.org suggested by paytm only.

I am attaching the invoice of the recharge. Kindly resolve this issue.