Delhi Metro Rail Corporation [Dmrc] — smart card refund

Sir my name is rahul kumar. I recharge a smart card through online on 22, may, 2018 after recharge first use of smartcard on 11, february, 2019 from vaishali to karol but when i check my smart balance the balance not updated yet so i go to the customer care they were also be check the balance but recharge balance not shown they said call dmrc helpline. Sir i call the customer care the executive given me information about smartcard if you recharge a smart card online you can topup within 10days date of recharge but i don't know because 8.5month ago i didn't use my card & they also said if your amount debit from your account the amount will be refunded in 40 to 45days. So sir i attached screenshot of debit amount & also message i received from bank. Sir i request you to please refund or update my travel card amount. I write some details: —
1-card date — 03/2018
2 - card no: — 81114921
3-dor: — 22/05/2018
4-amount — rs 500/-

Sir how many times i send same message but you not seriously here. First message on 12/2/2019 &...
So again i call the customer care on 18/2/2019 so they registered my complaint & forward to upper department i give all details about transaction. But 11days also ago but nothing response from dmrc. My complaint no is[protected]. So when today i call they were tell me there were no transaction that you given detail. I have all proof that i have recharge a smart card.

Sir i see many complaint about dmrc on refund cases were 90 to 120days ago but dmrc not refunded consumers money sir this is the way you earn money. If you not helping us so please provide me a gm email i'd or i complaint in consumer complaint board. Or in government. So again resolve this issue because 9 month ago.
How many days to take to resolve this issue i wait for mail i don't won't any excuses so exact date tell to me for refund. We're middle class family not a upper class so again i wait....