Delhi Metro — unprofessional and disrespectful behaviour and accusing for fraud

Address:

New Delhi, Delhi

Today I lost my metro card while travelling ...when I reached to my station I went to card recharge counter and told him I lost my metro card he said I have to pay fine because I was travelling without ticket ... So I thought I should get help from the other part of the station I asked someone to buy me a ticket so I can make an exit then he came from behind and started yelling at me disrespectfully and after that he sent me to some other room a woman(name preeti) was there she asked me what happened and called kalkaji metro station for recording they said there was nobody like me entered from that station...She wasted my half an hour and then her senior started to say I have to pay the fine it's not there responsibility to check the cctv recording and after 5 more mins the same card recharge counter man entered in the room and started shouting and other 2 employees started too ...then they called CSIF and I went to another station and somehow get out of metro station...Despite losing my metro card they were asking for penalty and disrespecting the customer again and again Abhay Tripathi [protected]