Delhivery — Amount debited but services not rendered, support ignoring messages

Address:

New Delhi

On 21st July I booked a surface shipment on Delhivery from Bengaluru (247667) to IIT Roorkee (247667) on Delhivery app and paid ₹180.8 for the same using Paytm UPI with UPI ref no.[protected]. But I received no confirmation from Delhivery in any way. I can't even complain on their website because they require a tracking number to register any complaint, which they did not give me. I contacted their twitter support account (@help_delhivery) and they asked me for more details but after sending it they started ignoring me.