Delhivery — AWB [protected] has been missing for almost a MONTH!!!!

Website:

www.delhivery.com

I have not received a return package (AWB [protected]) that was supposed to arrive to me on 3rd November 2023 until today. It has been stuck at the final delivery hub for almost a month, but there is ZERO information about the package on their ### app. I can't even register a complaint through their ### app because there is NO ORDER INFORMATION about this particular delivery. I have sent multiple emails and only recieved automated responses, and even when I tried CONTACTing the CUSTOMER service via phone, they said that the AWB number is invalid!!! The tracking information in the website says that the delivery is rejected because the "establishment was closed" but I have received absolutely NO communication or call from Delhivery or the deliver executive. I do not know whom to approach at this point, I just REQUIRE MY DELIVERY IMMEDIATELY. This is not the first time this is happening—I WILL DRAG THIS GARBAGE COMPANY TO COURT IF I DO NOT RECIEVE ANY UPDATE REGARDING MY PACKAGE IMMEDIATELY!!!