Delhivery — AWB #[protected] Not getting delivered

I am the founder of Microchipz Solution, it's an IT Peripheral company wherein we have to ship out or bring products from all over India.

So I thought of making Delhivery as my courier partner. The journey with Delhivery was going smoothly however I am not sure what happened a few weeks back and Delhivery Customer Care and the warehouses started acting weirdly.

There was a flood situation last month in West Bengal Dankuni HUB which created a lot of problems for all o[censored]s which I am quite aware of but after everything was normal and moving they started delaying the orders which I still understand because of backlogs however there was one particular package which was shipped from Rajasthan last month on Sept 27, 2021 and till date it was not delivered. And on top of that it went for RTO when Delhivery courier agents never even tried to deliver it at my destination. It was kept on hold for 4 days and after that they decided to return it back to the place from where it was shipped, I am not sure who gave them this instruction to return it back instead of delivering it.

And on top of that I have sent a lot of mails asking for updates and informing them not to return the package, there has been absolutely no response from the DELHIVERY CUSTOMER CARE TEAM. They didn't even intervene in this to rectify the route and ask the ground team to re-route and deliver it to the address.

Because of Delhivery's fault my business is getting hampered and I ma making losses.

AWB #[protected]