Delhivery — Cancelation of the order

Address:

Plot 5,sector 44 Gurgaon, Haryana - 122001

I am exhausted with this company there is no way to reach the customer support executive of this company. I received my order from Nykaa Fashion via Delivery on 14th of Jan. I wanted to return the product and created a return request on that very day. No one showed up to pick up my order on 15th and on 16th the delivery guy refused to pick up my order due a problem in my phone number and I couldn't give him my OTP. Nykaa Fashion told me if the 3rd delivery attempt oe on 17th of Jan fails then they would cancel it. And Delhivery people still didn't cancel my order even after Nykaa Fashion requested them to cancel it. Every now and then a delivery guy shows up at my door and refuse to take the parcel. There has been no resolution and I am tired of contacting customer service. No one is taking action to cancel my return and every other day there is a guy outside. Kindly help