Delhivery — Complaint About Pickup Guy

Hello,

I have placed my order thru SHIPROCKET selecting your service from options and that is my mistake i think.

Your guy today called me and i was in bathroom so i missed his called and in under 2mins i recalled him and he said that now i can not come to pickup the parcel as i have gone from that place as you have not received my call.

I argued with him regarding how far he can go within 2 mins and he said i will now come tomorrow.

I asked him his senior's contact number and he abused me saying "Oye mujhe complaint ki dhamki nahi dena, bohat dekhe tere jaise, pehli baar tune order kiya hai".

Now i do not want to send my parcel with such ghatiya service provider, details regarding my order is mentioned below

Order booked on : app.shiprocket.in
Booked On :[protected]
Pick-Up Date :[protected]

My 2 order id's are :
AWB :[protected]
AWB :[protected]

I need strict actions against this guy, his contact number is : [protected]

Awaiting your response.
Husain Shakir
Was this information helpful?
No (0)
Yes (0)
Delhivery customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2020
Delhivery Customer Care's response
Hi,

We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

Thanks & Regards,
Team Delhivery
Nov 17, 2020
Updated by Husain Shakir
Hi,

Thank you for the response,

Please update me what actions has been taken on my complaint
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Delhivery
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    3746
    Pending
    0
    Resolved
    514
    Delhivery Phone
    +91 12 4671 9500
    +91 12 4471 8919
    Delhivery Address
    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
    View all Delhivery contact information