Delhivery — Complaint against courier services

Address:

Delhivery, AG Road, Kohima, Nagaland

Respected Sir/Madam
I'd like to bring this to your knowledge that two-three weeks ago I'd ordered a Puma Style 24 Ltrs Black Medium backpack(order ID:[protected] from Tata CLiQ company. However the product did not meet the requirement needs so I sent a return request. I also received a direct calls from the Tata CLiQ executives for the confirmation of the return request, to which, I replied with a 'Yes'. However the delivery agent never showed up nor called me. It's been more than 4 days already and I'm afraid that I will never be able to return the package and get my money.
Therefore, I kindly request the concern management team to look into the matter immediately as soon as possible. Thank you.