Delhivery — complaint against delhivery courier non-delivery, wrong address shared, and safety risk

I am filing this complaint against Delhivery Courier Services for failing to deliver my package, which arrived at their facility on 22nd April at 1:33 PM. It has now been 10 days, and there has been no update or movement in the tracking status.

I tried reaching out to their customer support team multiple times, and only managed to speak to someone once after several failed attempts. Instead of resolving the issue, I was told to self-collect the package from a location they provided. The location turned out to be a government school with incorrect coordinates, in an area that was unsafe and completely unfamiliar to me.

This is a gross violation of the basic service promised, and more importantly, it raises serious safety concerns, especially for women. It is not the customer's job to track down or collect a package that should have been delivered to the provided address.

Relief Sought:

Immediate delivery of the package to my address

Written apology from Delhivery for the inconvenience and risk caused

Strong action against the concerned local hub for their negligence

Assurance that such safety lapses will not be repeated