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Delhivery Complaints & Reviews

www.delhivery.com

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Updated: Aug 18, 2026

Complaints 3876

Resolved

525

Unresolved

3351

So far, so good. Delhivery is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Delhivery will keep up the work and continue to help more customers with their concerns even better 🤝

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Delhivery reviews & complaints page 4

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Delivery not done but marked as delivered. receiever found the delivery guy and he told that the item has been delivered to wrong person. then he refused to help them get it and started being rude. his pictures were captured and shared with delhivery on ticket id J[protected]. But delhivery has not taken any action. we keep getting an automated response saying that we are looking into it. There is no escalation even for a serious case...

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Address: Greater Thane, Mumbai City, Maharashtra

AWB[protected]
Consignment booked from Bangalore on 25/5/25
To be Delivered in Mumbai in 5-6 working days
Content: Clothes and personal items
Portal Showing reached Thane Hub on 28/5
Everyday changes delivery slot to next day
Have sent several Emails got same response we " we have escalated the matter your shipment will be connected at the earliest"...

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Delhivery is getting an LG order that we have to reject but the phone is not mapped to the order/ AWB. I cannot call the phone IVR because it won't let my call go through, I downloaded the app but again no support because of the phone issue. The last four digits of the phone on Delhivery.com tracking are incorrect. So, how will the delivery agent call me. And, I am reading that Delhivery does not require OTP. So, what if the agent just...

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The package was picked up from Gurgaon and has to be delivered to Greater Noida but first the shipment got late and now every day the order status is updated "out to delivery" in the morning and "order delivery failed" in the evening. There is no actual way to reach the delivery guy, and no one even comes to deliver.
My order either has been lost or stolen. Please look into this Delhivery.
The Shipment id is AWB[protected]....

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Delhivery lost my shimpent which was worth 8k, how can one company be so careless?
Do they bear no responsibility? This is not at all acceptable and has caused a lot of trouble.
AWB[protected]...

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I placed an order for the resonate WIfi UPS through amazon and the bridge cable was missing so amazon helped raise a return request on 5th May. The pick up does not show up on the amazon app as it shows as "Will be scheduled by carrier" which is Delhivery.
The item was supposed to be picked within 3 days as per amazon but nobody did until yesterday so I called amazon and they placed another request to pick up the item and asked me...

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I placed an order on FreeUp and it was picked up by Delhivery under AWB number [protected]. Since the pickup, there have been no further tracking updates, and I haven’t received any response from either Delhivery or FreeUp customer support. I would like to know the current status of my parcel and when I can expect the delivery....

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Address: Customer Relation Officer, Delhivery Limited, Plot 5, Sector 44, Gurugram, Haryana â€“ 122002.

Dear Sir/Madam,
My name is George Issac. I am writing to report an issue concerning my recent shipment with your company. The package associated with the tracking number AWB[protected] was marked as delivered on 15.04.25. However, I have not received the package at my address.
Details of the Shipment:
Tracking Number:
Order ID: AWB[protected]
Expected Delivery Date: 17.04.2025
Delivery Address:...

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This complaint is being filed against Delhivery Company the misdelivery, mishandling, and negligence in the delivery of my shipment. Despite multiple follow-ups, the shipment has not been delivered as per the agreed terms and conditions, and the company has not provided adequate compensation for the damages and losses incurred.

Complaint Details:

• Tracking Number:[protected]
• Shipment Date:...

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Subject: Urgent Complaint Against Delhivery Courier for Undue Delay and Non-Communication

To: Indian Consumer Forum

Respected Sir/Madam,

I am writing to lodge a formal complaint against Delhivery Courier Services for undue delay, lack of communication, and unprofessional handling of my shipment.

I had booked a shipment from Ahmedabad to Bangalore on March 30th, 2025, through Delhivery....

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Dear Consumer Complaints Team,
I am filing this complaint against Delhivery for their failure to deliver my shipment containing medicines for my grandfather and their complete lack of response to my queries.
Complaint Details:
Courier Company: Delhivery
Tracking Number: AWB[protected]
Expected Delivery Date: 24th March 2025
Current Status: "Out for Delivery" for the past 5 days, but never...

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Shiprocket, the platform managing my shipment, has contacted me on the updated mobile number that I provided in multiple reattempt requests. However, Delhivery, which is the actual courier handling the delivery, is not even visiting the delivery location or calling me on the updated number. Instead, the delivery agent is simply marking the attempts as 'failed - customer unreachable.'

Despite my repeated efforts to...

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Address: 110030

PNB sent the credit card via Delhivery on 22nd Nov 2024.
the lateset updated on the tracking page is for 29th Nov and it is at the same city, Its been 5 days that package is not moving ahead. Aslo, the customer care in not answering.
It is credit card and if they misplaces it, there is risk of financal scam.
Delhivery Tracking no : [protected]...

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The delivery executive has not been answering my calls as the package was out for delivery, he marked it not delivered by saying I was not at the location. As I was calling the person continuously to clarify, he blocked my number....

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I am writing to formally lodge a complaint against Delhivery for their unprofessional conduct, which has caused significant inconvenience to me as a consumer.

I had ordered a package with tracking number [protected] scheduled for delivery to my address “FIRST FLOOR CHAUHAN BUILDING UPPER CHAKKAR BE LOW KAMNA DEVI TEMPLE CHAKKAR SHIMLA 171005”. Despite providing accurate delivery details, the courier company failed to attempt...

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I am writing to highlight an ongoing issue with Delhivery, which has caused significant inconvenience and potential monetary loss.

On November 1, I shipped a product worth INR 4, 000 from Delhi to Bangalore via Delhivery, expecting delivery by November 8. Unfortunately, as of today, the shipment (AWB: [protected]) is still undelivered, and the tracking status has shown “Vehicle delayed at Bangalore_Hoskote_GW” since November...

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My return pickup for a product having AWB [ [protected]] was scheduled for 19/10/24. Your agent rescheduled the order for another day and didn't came on that day even. Then again he did the same thing and its the fourth day today and still my pickup is pending .I am facing trouble and need a solution for it. I request you to reschedule my pick up again as soon as possible....

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My parcel with AWB #[protected] is not delivered even after 5 days delay. I have paid extra for express delivery but the parcel is getting delayed day by day. Their customer care service is pathetic. There is no option to talk to a customer care representative to tell me the status. They only send regret message everytime you ask for status of parcel. When I asked to call back or provide number to talk to customer care person, they never...

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Order ID:[protected]

Booked from Birati to Chinsurah, order cancelled midway. Was supposed to be returned to shipper but constantly incorrect status is being updated. The package was picked up from my doorstep, why is the bottleneck here/. Why has no one contacted me and sent OTPs, how are they supposed to confirm OTP if they don't call? This is getting ridiculous....

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Hello Team,

This compalin is regarding courier AWB no. #[protected]. The courier was dispatched from Bangalore on 9 March (Via express delivery)and till now it has not been delivered.

I tried multiple times via IVR helpline to get a call but whenever I picked the call, the call was disconnected

Kindly check and call back on mentioned number ASAP- [protected]...

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