Delhivery — Complaint for damaged side panel of Activa during transportation (LR Number:[protected]

I had booked Delhivery's courier service to transport my Honda Activa 5g (MH14 HR7XXX) from Nagpur to Bangalore on 13th January and I received the vehicle in Bangalore on 18th January. Tracking number and docket number is below.

Docket number -

[protected] (LR Number:[protected]

But the side panel of my Activa was damaged during the transportation. There is a dent and also many scratches on the side panel.

As per the Honda Authorised service center the estimated cost of the side panel is around 3500 rupees and the service charge would cost another 1500 rupees. So the total cost would be around 5000 rupees.

Delhivery had shared a COF around 3 weeks back, but after that no response from them, although I have sent around 5 mails to followup regarding the reimbursement.