To Whom It May Concern at Delhivery,
I am writing to formally lodge a complaint regarding the significant delay in the delivery of my prepaid parcel, an electronic item, with AWB tracking number #[protected]. The shipment was picked up on July 19, 2025, with an initial promised delivery date of July 24, 2025. However, the delivery date has been extended three times without any clear communication or justification from your side, and as of today, July 26, 2025, the parcel remains undelivered.
I have made multiple attempts to contact your customer service and support team for updates, but I have received no response or explanation for the repeated delays. The lack of transparency and communication is highly disappointing and unacceptable, especially for a time-sensitive electronic item. Additionally, the tracking information on your website reflects three changes to the estimated delivery date, further adding to my frustration.
I have attached the necessary documents, including proof of shipment and relevant screenshots, to support my complaint. I urge you to take immediate action to locate and deliver my parcel at the earliest possible time. Additionally, I request a formal explanation for the delay and assurance that such issues will not recur.
Please treat this matter with utmost urgency and provide me with a resolution promptly.
Thank you for your attention to this matter.
Regards,
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