Delhivery — Courier Delayed

I couriered my mom's medical documents from the Coimbatore location to the insurance company in Bangalore on May 3rd. Still, the shipment is in transit. TRACKING ID:[protected]. it is an important document and has to reach there this week. I tried contacting the pickup agent and they told me they have sent the courier it is on hold in Bangalore but they don't have any other updates or contact number. This is a very urgent document that needs to reach there on time.