Delhivery — Courier not received

I'm Liya Theresa Davis working in Amazon and as new year, we were sent some goodies. The delivery was supposed to be made by 21 january, 2022 but the delivery people rejected to come to the address stated. They suggested to leave the package in a shop 8 kms away from the requested address, to which I agreed but they asked for the otp of the delivery before I could collect the package from that shop, which I denied. Upon which they spoke arrogantly and said they're taking the package and leaving. And I've not heard anything about the order after that.

The delivery was from "the design store" And the id of the package was "WAREIQ HEAVY1 (Alexa Device Support (1) + Shi), AWB[protected]"