Delhivery — damaged parcel received.

I have Sent A Parcel From Delhivery Direct To My neighbour In Lucknow. It was three days my parcel stuck on Lucknow office. Then i contact local Delhivery office. They have contacted Lucknow office and i get to know that my parcel box opened. They were repacking my parcel. They take 3 days to repack My parcel. After 3 days they said now we will not deliver my parcel and they kept my parcel in their store room. And they were refusing to give address also. But after arguing they gave address and when my neighbour send their driver to the office they were refusing to give parcel. After arguing they gave parcel. Which has damaged. It has a hole in it. Then i contacted Delhivery local office so they start arguing that their work is to send parcel. Not more than that. Very Poor Service. Not getting good reply From Delhivery Customer Care executive. No Customer Care number. If they did not send my refund so will lodge a fraud case against them.