Delhivery — Delay and no response to delivery my product

This is first time I am facing problem for my order No[protected] to get deliver on time. On 5th January product has reached KOLKATA hub but after that my product is freeze there. I am getting no call from delivery agent, no sms. Flipkart is saying that they have no connection with 3rd party logistic that means my product, money and time are wastes. Money already paid, winter is going. Now this Puma jacket will going to use in next year winter may be….Flipkart is also not registering any complaint. Please avoid delhivery logistic as they are not capable of their job. 12 days already passed and my product is still coming from different planet.