Delhivery — Delay in delivering

My C No is [protected] for medicines to be delivered to Bhiwadi, Rajasthan, Pin code 301019 . The package had reached Bilaspur in Haryana from Delhi to be further shipped to Bhiwadi but it has been sent to Thane, Maharashtra . Are the handlers there illiterate or just careless ? As this is medicine it's delay s harmful to my health but Delhivery just says expect delay !! if this is the service they provide and get aay scot free something needs to be done .