Delhivery — Delay In delivery and not handover my parcel even if I reach to the delhivery office

Yesterday I visited Delhivery local office they refused to handover my parcel to me. they said they will deliver it to your address very soon and still it is not out for delivery. Its been 3 days it was reached to delivery hub. I am trying to contact them since 3 days. Tracking ID[protected]
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    +91 12 4671 9500
    +91 12 4471 8919
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    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
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