Delhivery — Delay in Delivery of my parcel

I booked a pickup on[protected] for a parcel from my Srinagar address. The parcel was to be sent to Rajouri.[protected] this is AWB number. It's been 12 days now, the parcel is still stuck at Srinagar. No update. I have raised this issue almost 10 times yet there is no response. Neither the parcel is moving to next destination. I am raising this complaint as a last hope that my parcel will be delivered or atleast move to next destination. I am very disappointed by this service. The estimated delivery date was initially[protected]. It's keeps changing everyday yet nothing is done for movement of parcel.