Delhivery — Delay in delivery of parcel

Tracking Id: [protected]
order id: 3405756

The order has not been delivered although the delivery date was october 4th. It has arrived to the nearest shipment. Although the delivery is allocated to the delivery boys, they are not delivering. Everyday the status shows as "Shipment not delivered as our executive was unable to reach you". The estimated delivery date keeps postponing.
Raised a ticket on this issue, no one responded.
I request to deliver at the earliest or provide a solution
address: Khajaguda, gachibowli, Hyderabad-500032