Delhivery — Delay in delivery without any cause provide

Ordered an item on 30th September and the courier company happened to be Delhivery, expected date of delivery was 7th Oct. I live in Mumbai and the item was picked up from Kolkata. It took 5 days for item to reach Mumbai, that is, it arrived at Thane on 5th Oct. For some reason for 2 days item was at Thane hub doing nothing. Eventually on the day of delivery instead of getting out for delivery item was shipped to another location in Mumbai, that is Bhiwandi, since the item is there, idle, no update and delivery date just gets postponing.
Track ID [protected]

I just want a proper explaination and want to know if my package is secure.