Delhivery — Delay in package delivery

I was supposed to be delivered a package via Delhivery on May 2, 2022, and it is still undelivered as of today May 6, 2022. While accessing tracking info, I was able to see that the package reached my city Kochi on May 1, and has been stuck at the courier station for some reason. There is no means of contacting the courier to know the status. Looking online for reviews, I see multiple other customers raising the same complaints that their packages are not getting delivered on time from the delivery station at Kochi.

I want Delhivery to look into the issue and make sure that the package is delivered to me at the earliest.

Ref: AWB/Tracking No.:[protected]