Delhivery — Delayed delivery and irresponsible reply

Address:	Delhi
Website:	www.delhivery.com

I booked a COD order from Chennai to Hyderabad through Delhivery courier in an online website called Epickr, , however the courier reached Hyderabad on 14.05.2023 and thereafter there is no status update whatsoever.
The most unfortunate thing is that there is no customer care support call centre for delhivery u can register a complaint through their website by raising a ticket and that too there are auto generated mails for which i[censored] reply they wont be noted.
The company fails at every stage to tell us when the courier will reach the destination, i tried to get the local hub manager number through the booking agency in Chennai but he also wont respond, , finally its like throwing pebbles into the ocean hoping everyday that it would reach.
Incase the courier gets lost in between nor the booking agency neither the courier company would take responsibility.
Incase the product is insured only then we will get entire refund, , , that too for a 6000/-rs saree i need to pay insurance sum of 900/- even the travel insurance for airlines is way cheaper then this, , how much to charge the customer for a 6000/- rs saree i have already paid 400/- courier charge as it is a Cash on delivery order on top of that 900/- rs is a big sum to be paid.
However, the sole responsibility of the courier company is to deliver the parcel on time, , , but to see to that they deliver why should we insure the courier with such a huge amount, , , if the arent sure of delivering the product then why run a logistics company at all.