Delhivery — DELHIVERY Courier delay in sending goods

Address:

delihivery paranpur branch ,malda ,WEST BENGAL

Sir,
With due respect I like to inform you that form DELHIVERY COURIER, KALOL BRANCH, GUJRAT some goods send to me by courier no[protected] on dated 22.12.2021 which is already reached on final destination on dated 03.01.2022 morning but till date the goods is Still lying at DELHIVERY COURIER PARANPUR BRANCH-732204, MALDA (WEST BENGAL)and it is just 10KM Distance from my address-LOCATION.
Today when I asked the concerned person, how long I have to wait for my goods?
The concerned person whose phone no.is [protected], replied that we don’t have 4 wheeler so you have to wait for many days until and unless we get 4 wheeler.
My goods weight is just 10kg only and they need 4 wheeler, What kind of response is it?
I am very much disappointed with the service of delivery courier PARANPUR BRANCH, since last 2 weeks I have not received the good till now, and I don’t know whether I will receive the goods or not?
My request with the DELHIVERY COURIER AUTHORITY to kindly look upon the matter seriously because the above said branch is in RURAL AREA of MALDA district of WEST BENGAL and they think everybody residing in rural areas are GWAR or fools, So they like to do whatever they wants.
THANKING YOU
Yours faithfully,
DEV
MOBILE-[protected]
06.01.2022