Delhivery — Delhivery Courier Service Payment debited from my account but not received by the company

I had made an online purchase the cost of Rs. 925 was debited from my account

Paid to

delhivery2.[protected]@hdfcbank

Time: 11-Aug-2022, 14:44 PM
From UPI: [protected]@icici
Amount: 925 Rs

Which doesn't received by them like they said
Almost 11 days over, even they didn't respond regarding the payment
continues mail forward to the team,

Kindly refund the money