Delhivery — Delhivery no updates in shipping/tracking status on website/delay in delivery

I had ordered a EXERCISE BIKE FROM AMAZON on 25th august and the delivery agent is DELHIVERY WITH TRACKING ID[protected] .
As per delhivery website, the package estimated delivery is daily changing and there is no revert from there web portal nor they are returning a calll as per call back request, However, the tracking status shows it is currently at bilaspur-hr (I. E. It has not been shipped to my location). Please ensure that my package is shipped right now, or if its has already been shipped from bilaspur-hr to my delivery address, please update the tracking status on your website. Please ensure that the package is deliveredAlso, please provide me a fixed date by which i will receive my order.
For your reference, i am attaching screenshots of the order & tracking details delhivery websites.