[Resolved]  Delhivery — Delivery delayed by more than 12 days and no response to mails

I bought sheesham table from Amazon which i had to return to the seller, so I opted Delhivery services for the same. Delhivery guy picked the table on 26th July and it was supposed to reach seller in Rajasthan by 1st August.
Since then tracking status in their app is showing out for delivery or in transit and every morning it delays and postpones the date by one day with no reason. This has been constantly going on for past 12 days with no whereabouts of my table, when I called or mailed them regarding the same they will not give explanation and valid reasons for this and will just say sorry for inconvenience caused. Now for past 5 days they have stopped replying to my mails. The shipment is still stuck at 'in transit' and says will be delivered the next day, but every morning it just delays by one more day. These guys will not reply if asked and even won't message the customer to make aware of any issue if it has occurred.
I’ve read online about their reviews and there are so many customers like me who are complaining about their overall service and customer experience and are facing the same issue as faced by me.
AWB[protected]
Please help
+4 photos
Was this information helpful?
No (0)
Yes (0)
Aug 17, 2023
Complaint marked as Resolved 
Delhivery customer support has been notified about the posted complaint.
Complaint comments 

Comments

Sir/Mam, the Delivery Partner Didn't even Place a Call Before Delivering My Order AWB NUMBER : [protected] But the Status of My Order Showed a False Claim that the "Delivery Partner was Unable to Reach me", So Kindly Place a Call to me Before Delivering the Order Today... Since i need it Urgently.

Sanchayita Purkayastha's reply, Sep 7, 2023
Did Delhivery solve your issue?
The shipment is delayed for a week, everyday the app shows that delivery will happen the next day but that day never comes. Not even getting any response from support team.
Please solve the issue asap.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Delhivery
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    3744
    Pending
    0
    Resolved
    514
    Delhivery Phone
    +91 12 4671 9500
    +91 12 4471 8919
    Delhivery Address
    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
    View all Delhivery contact information