As of writing, it’s 3 days since my shipment from Samsung India’s eShop has been stuck with Delhivery.
So, I ordered a phone on 29May 2021 who’s delivery was to be completed by 2nd June 2021. The seller, Samsung Savex Technologies is shipping from Noida and my city is Lucknow. Any other courier service would have made it in time, but with Delhivery the shipment was shown delayed by 2 days and was to be shipped by 4th June 2021.
So, on their tracking page it shows that the shipment has reached my city on 2nd June itself at around 9AM. It sits there for a day and on 3rd june their tracker states that the shipment has been added to Trip at around 11AM, which is the last update that’s visible on their tracker.
I’ve been trying to get Samsung and Delhivery to act on it by tweeting on Twitter but there have been no actions barring the vague responses that we’re looking into it. I even called 1800-40-SAMSUNG to lodge a complaint about it. While the Customer Representative was polite and said he’s registered my complaint, I’ve not received any email or message of the kind he said I would do about the issue.
I wonder why do companies even pick Delhivery as their partner just to save a little money on a shipment costing thousands in value but weighing less than a kilogram.
Would be glad if the shipment is delivered to me without any further delay and damage. Was this information helpful? | 
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