Delhivery — Delivery delayed for 13 days

Saiky

from Hyderabad, Telangana

Oct 16, 2022

Address:

Hyderabad, Telangana

I ordered two products from Adidas India which was a prepaid order. Delhivery is the courier partner for it and supposed to be delivered on October 4. The package has been received by final hub on October 4 but they aren’t attempting delivery since 2 weeks. I have contacted Adidas and escalated this issue multiple times. Sent email to Delhivery team. All they are saying is to wait. Both the parties are saying that it is do to delivery vehicle issue and Delhivery has been pushing it’s delivery date to next day everyday. This is so frustrating and with no real update and help from both parties, I am at loss and came hear to raise a complaint.
Please help!

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Delhivery customer support has been notified about the posted complaint.

Oct 20, 2022

Updated by Saiky Update: Delhivery has now returned my package back to the origin(Adidas, Gurgaon) without intimation. What’s absurd here is that they updated their tracking as “returned to origin based on client’s instructions”. I don’t even understand What is happening with them anymore. I contacted Adidas about this situation and all they are saying is I should re-order and wait for refund. After almost 2 weeks of delay, this the answer I am getting for a prepaid order. My money is held by Adidas this entire time and because of pathetic service from Delhivery, I have wasted my time on so many phone calls and emails and escalations only to be treated like this. Utterly dissatisfied and disappointed.
Pathetic service by Delhivery and Adidas(for lack of responsibility and fail to serve as promised to customer)