Delhivery — Delivery delayed without any reason

Address:

DURGAPUR WEST BENGAL

I have a parcel expected to reach on 10.10.2021 but due to poor database my parcel reached to another location 40 km away from original location, when I reached that location the courier office denied to hand over the product saying that product has already bagged. I have communicated them several times through out the day that i will pick that order from their location. after reaching there the other guy told that this boy is new in job and he forgot to tell not to bag that product, now its impossible to deliver it. I again requested them to deliver the product next day early morning they denied that also. After all day hassle i did not get my product and not even any assurance to get the product next day morning also.
I am giving the tracking id[protected], i don't know why every time my pin code 713212 always misspelt as 713347