Delhivery — Delivery of my courier is being delayed without proper reason

Website:

www.delhivery.com

I have got Delhivery scheduled to pickup my courier from Hyderabad to Kakinada on 18th June, 2022. It was supposed to reach Kakinada on 23rd, which I was still fine even though it usually takes just a night’s travel. It reached Rajahmundry, a nearby city 60kms away, on 20th. And it still hasn’t reached Kakinada on 28th of June. I tried reaching their delivery warehouses but none of them have any valid excuse for the delayed delivery. Why does it take over 10 days to deliver a product which is just 500 kms away? Why does it take over 8 days to reach a city which is just 60 kms away. I would drive to there to collect it myself but none of the warehouses have any remote idea where my product is! Their customer support is quite lethargic, and would give you no proper answer. This would be the last time I’d ship with Delhivery; and if any e-commerce site would try to deliver my order with Delhivery, I’d cancel that order. Pathetic service and appalling customer service.