Delhivery — Denial of shipment delivery at my home address

Address:

Delhivery Pvt. Ltd., Near Mayura Circle, Hebbal 2nd stage, Mysore-570017, Karnataka, India.

I had ordered for an issue of new Cheque book from ICICI Bank, Kuvempunagar Branch, Mysore. It was assigned for delivery via Delhivery company.

The shipment was supposed to be delivered at the address as below:
#48, Neelakanteshwara Marga, Gayathri Layout, Shankara Nagar, Mysore-570022.
But the delivery agent came only till RT Nagar main road (which is atleast 1.5 km from my home) and called me to come to the location to pick up the delivery. This is a clear "Denial of Service".

Delivery agent came only till the nearest location and called me:
- Delivery Agent: "Sir, there is a courier for you. Please come and pick up the delivery at the point that I am currently in".

- Me: "I am not at my home and out of town, nor my parents are there, but my brother is there plz deliver to him".

- Delivery Agent: "No Sir, we dont have service inside that area, if you want I am here come and collect here else it shall be returned to the source".

- Me: "How could you say that you dont have delivery when all the Flipkart, Amazon, Postal communications from Post Offices are delivered at my address"

- Delivery Agent: "I dont know sir, but we dont deliver if it is interior from this place".

- Me: "Okay wait. I will complain this denial of Service"

- Delivery Agent: "Go ahead and do Sir. I dont care".

Delivery Agent Name: Arun
Delivery Agent Phone Number:[protected]

Later, after sometime, he again called me and delivered the shipment at my address, may be fearing the consequences.

What would it be like if there are only old aged people at home and such denials are experienced.

I have experienced the same previously also when I received Laptop from my Company and again due to some issues, I had to send it back. Even that return I had to go to the point where they were standing. Again when I got the replacement I had to again go and pick up at the location. Laptop was something like a very big box and was extremely difficult to carry on a bike.

So raising this grievance to address this "Denial of Service" issue. Request you to address this on priority.