Delhivery — Didn't pickup the package from the senders address for delivering it to the delivery address

I have arranged for a parcel to be picked up from Mumbai 400033 my friends's place and to be delivered to my address in pune 412307. I have paid money in the app through online mode for their pickup and delivery service as well.
I made this order on 23rd January. It was supposed to be picked up on 24th. There was no update on it on 24th. I called them to raise a ticket. On 25th around noon it status of the order changed- it said that a person will pick it up and a number is mentioned. I called him around 4:10-4:15. When I mentioned that he was supposed to pick it up the day before, he ended the call without saying anything. Now he updated the status to say that the merchant didn't have the package with them.
I asked my friend, and I was told that the package is still there and nobody came to pick it up or didn't even call about the pickup.

Now I don't find any other way to proceed.