Delhivery — Didn't pickup the package from the senders address for delivering it to the delivery address

I have arranged for a parcel to be picked up from Mumbai 400033 my friends's place and to be delivered to my address in pune 412307. I have paid money in the app through online mode for their pickup and delivery service as well.
I made this order on 23rd January. It was supposed to be picked up on 24th. There was no update on it on 24th. I called them to raise a ticket. On 25th around noon it status of the order changed- it said that a person will pick it up and a number is mentioned. I called him around 4:10-4:15. When I mentioned that he was supposed to pick it up the day before, he ended the call without saying anything. Now he updated the status to say that the merchant didn't have the package with them.
I asked my friend, and I was told that the package is still there and nobody came to pick it up or didn't even call about the pickup.

Now I don't find any other way to proceed.
Was this information helpful?
No (0)
Yes (0)
Delhivery customer support has been notified about the posted complaint.
Complaint comments 

Comments

Sir, Kindly Speed Up My Order AWB Number : [protected] and Deliver it to me Today Itself as Quickly as Possible, So Kindly Deliver my Order as Soon as Possible as it is Urgent.

Sir, Kindly Speed Up My Order AWB Number : [protected] and Deliver it to me Today Itself as Quickly as Possible, So Kindly Deliver my Order as Soon as Possible as it is Urgent.

Sir, Kindly Speed Up My Order AWB Number : [protected] and Deliver it to me Today Itself as I Was not available Yesterday, So Kindly Deliver my Order as Soon as Possible as it is Urgent.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Delhivery
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    3752
    Pending
    0
    Resolved
    515
    Delhivery Phone
    +91 12 4671 9500
    +91 12 4471 8919
    Delhivery Address
    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
    View all Delhivery contact information