Delhivery — Failed transaction amount not credited back

I have paid a COD delivery with internet banking for RS 1499 with ref AWB [protected] on 04 January 2022 . I got the following message

Oops! Payment attempted through payment link for AWB [protected] failed. Any amount if debited from your account will get refunded within 4-7 business days - Delhivery

I paid the delivery agent with the cash. The debited amount is not credited back and on speaking to INDUSLND BANK customer care they told the transaction is successfull and the amount is credited to delhivery on 4 January 2021.

I have paid for the order twice . These people are playing fraud to get money from customers and they dont have a customer care number to contact. Pls deposit the amount i paid back .

Same thing happened with me before 4 daya I was also waiting for Money back. Even I have registered complaint to delhivery . It's Fraud.