Delhivery — Fake remarks customer denies receiving it.

Awb [protected] it is clear that you have policy not to listen to customers.
Your delivery agents put fake remarks
5 days is post delivery is new rule. System didnot allow creating ticket from order page. Customer repeatedly states she didnot receive it. Remark is fake your pod image looks fake. Pl have more robust delhivery proof - either based on otp or have customer write his/her name with signature on aper sheet like theydo in dtdc