Delhivery — Frame

I ordered a frame which was coming through the delhivery service
And the time period that was provided to me was 5-10 days and now it’s more than 25 days and I haven’t got any parcel.

It was a birthday gift for my fiancée and I didn’t got it till now
They do have a customer care number which is invalid
They are not even updating the tracking since 24 December 2021.
They are not even solving my concern on emails
I want to file a complaint against them that they are totally fraud