Delhivery — Haven't received my parcel

Address:	Chandigarh, Punjab
Website:	www.delhivery.com

Tracking id- [protected]

I’ve not received the parcel but it shoes delivered on the portal it’s been 6 days and still I’ve not received it. It complained about it on the helpline number several times but still no response they just say give us 48hrs we’ll resolve. Still no response from their side.
I want my parcel on any basis.
Check the same and deliver it to me.