Delhivery — Highly Inefficient and Dissatisfaction Guaranteed

Being a courier/ logistical support service company, they should have factored in the need for a dedicated helpline number which is pivotal for competing in the industry they part of.
Either they should not expand beyong their reach to take in massive corporate shipments valued well beyond their service expertise, or they should pull up thier socks and deliver.
They have no clear or direct means of communication with human touch, as the only way to follow up is through their silly automated whatsapp chat, which shows how careless they are in reaching out to their target audience.
The estimated delivery time is unreliable and keeps changing to suit Delhivery's laidback attitude and goals.