Delhivery — I haven't received my parcel

Its been more than two weeks, I haven't received my delivery parcel. Like seriously? What are you guys doing? Youll don't even have a proper customer service channel itself, Im literally talking to a bot that has scripted answers. When my family visit your office to ask about my parcel, your staff was so rude. Its has been two weeks since and I haven't received my parcel yet. When the hell is it getting delivered. There is a limit.