Delhivery — I made the payment, but the courier booking failed. Amount not refunded yet

It has been over 10 days, and no resolution has been reached from your side. I made the payment, but the courier booking failed

Please find the answer inline.
Date of booking: 05 nov 2023
Receiver name: Aryan Shrivastava
Sender Name: Piyush Sharma
From Pin Code: 462043
To Pin Code: 110092
Transaction id: T169E91C633L192U68 /[protected]
Payment mode: UPI
Money deducted: Rs 1127
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